Payment reminders for paid orders
Oops, looks like we made a mistake! If you entered the wrong reference when transferring the invoice amount, we may not have been able to match the payment to your order. When that happens, we send out a payment reminder.
If this happens, we'll need the following information to investigate and find your receipt of payment and match it to your order:
- Recipient's bank account
- Your/payer's bank account
- Invoice amount
- Date of transfer