Identifying fraudulent payments
It's not possible to identify payment fraud by applying the same parameters to all transactions. Each case is different!
Our risk checks can limit and minimize potential risks. But as the merchant, you still have a duty to act. If you suspect that a payment might be fraud, please don't hesitate to contact us.
Our risk checks can limit and minimize potential risks. But as the merchant, you still have a duty to act. If you suspect that a payment might be fraud, please don't hesitate to contact us.
As a general rule, if you suspect a payment might be fraudulent, process as follows:
- In Unzer Insights, go to Orders and view the detailed information for the payment you suspect might be fraud.
- Check the plausibility of the order details (bank country, address, IP country, email address). Geographic anomalies or generic-sounding email addresses might be an indication of fraudulent behavior.
- Notify Unzer of any suspected fraud!