If you want to make changes to receivables that have already handed over to a collection agency, you can use the "Submit claim" process to do so.
Proceed as follows:
- Log in to Unzer Insights.
- Go to Invoices.
- Select the case in question by clicking on the corresponding transaction.
- From here you can select "Submit claim".
When submitting a claim, you can select one of the following options:
- The customer returned the order in full or in part.
- The customer paid the merchant directly.
- The customer already paid for the order.
- General query
After reviewing the case internally, wi will forward the information to the collection agency who will update the case accordingly.