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Payment reminders for paid orders

Oops, looks like we made a mistake! If you entered the wrong reference when transferring the invoice amount, we may not have been able to match the payment to your order. When that happens, we send out a payment reminder.

If this happens, we'll need the following information to investigate and find your receipt of payment and match it to your order:

  • Recipient's bank account 
  • Your/payer's bank account
  • Invoice amount
  • Date of transfer

For your convenience, you can send us a copy of the payment receipt through our Consumer Portal.