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Payment reminders for joint payments

Depending on the information you entered when you made the bank transfer, it is possible that we were not able to divide up and enter your payment how you intended.

We'd like to clear this up for you. Please send us the following information along with the proof of payment:

  • Recipient's bank account
  • Your/payer's bank account
  • Invoice amount
  • Date of transfer
  • List showing which partial amount was meant for which order

For your convenience, you can send us the requested information through our Consumer Portal.