FAQ: Updated Bank Details for Invoice and Installment Payments
Modified on Thu, 5 Nov at 3:16 PM
| Question | Answer |
|---|---|
| Why are the bank details changing? | Our bank details for certain Unzer payment methods are being updated. Please use the new bank details from the changeover date communicated to you. |
| Which payment methods are affected by this change? | The change applies to the products listed in our communication, including White Label Invoice, Installment and Direct Debit. |
| Do I need to take any action? | This depends on your integration. If your system retrieves the bank details automatically via the Unzer API, the new details will be provided automatically. If you have entered the bank details manually, you will need to update them wherever they are currently stored. |
| How do I know if I'm using the Unzer API? | If you're unsure whether your bank details are retrieved automatically via the Unzer API or stored manually, please check with the person or service provider responsible for your Unzer integration or shop system. |
| I use the Unzer API. Do I need to change anything? | No manual update is required for bank details retrieved via the Unzer API. The new bank details will be provided automatically. |
| I've entered the bank details manually. What do I need to do? | Update the stored bank details using the information provided in our communication. In particular, check your invoices, invoice templates, payment information and email templates. |
| Where else should I check the bank details? | We also recommend checking whether the bank details are stored in your ERP or accounting system, shop system, custom integrations, or other internal templates. This is especially important if the information is not retrieved automatically via the Unzer API. |
| What happens if I can't update the bank details in time? | If you're unable to update the bank details by the communicated date, please contact us at support@unzer.com. |
| Where can I find the new bank details? | You can find the new bank details in the communication sent to you by Unzer regarding the bank detail update. |
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