Troubleshooting

Modified on Wed, 28 Jan at 11:32 AM

At Unzer, we understand that uploading documents can sometimes be challenging.

Our goal is to make the process as simple and pleasant as possible for you. That’s why we’ve put together some helpful steps to quickly and effectively overcome any obstacles when uploading your documents. We are here to support you and ensure that your experience runs as smoothly as possible. Please keep the following tips in mind to submit your documents with ease.

Contents of this article

Forgotten password
What should I do if my registration process was interrupted?
Deleting Cache & Cookies
Trouble uploading documents

Forgotten password

Forgot or mistyped your password? No problem! We’ll show you how to quickly and securely reset your password so you can log in again in no time.

Password Reset Instructions

Access the login page:
Go to the Unzer login page where you enter your username and password.

Select password help:
Click the “Forgot password?” link below the password entry field.

Enter your email address:
Enter the email address associated with your Unzer account and click “Submit.”

Check email confirmation:
Check your inbox for a message from Unzer with the subject “Password Reset.” (Note: also check your spam folder.)

Reset password:
Click the link in the email to go to the password reset page.

Create a new password:
Enter a new, secure password and confirm it. Make sure it meets the security guidelines (e.g., a combination of uppercase and lowercase letters, numbers, and special characters).

Finish:
Click “Confirm” or “Save” to activate the new password.

Try again:
Return to the Unzer login page and log in with your username and new password.

What should I do if my registration process was interrupted?

Interruption During Registration: If an interruption occurs, please do not close the browser immediately.

First Steps:

Try reloading the page or restarting the browser.
It is important to complete the entire process.

Further Measures:

Clear your browser’s cookies and cache.
Use a different browser to overcome potential technical issues.

Deleting Cache & Cookies

Clearing cache and cookies can solve many problems and is simple once you know the steps. Here’s a clear guide on how to do it in the most common web browsers:

Google Chrome:

Open Chrome and click the three dots (menu) in the top right.
Select “More Tools” and then “Clear Browsing Data.”
Choose the time range, e.g., “All time.”
Check “Cookies and other site data” and “Cached images and files.”
Click “Clear data.”

Mozilla Firefox:

Open Firefox and click the three lines (menu) in the top right.
Go to “Settings.”
Navigate to “Privacy & Security.”
Under “Cookies and Site Data,” click “Clear Data.”
Check the appropriate boxes.
Click “Clear.”

Microsoft Edge:

Open Edge and click the three dots (menu).
Go to “Settings.”
Click “Privacy, Search, and Services.”
Under “Clear browsing data,” select “Choose what to clear.”
Select the time range and check the appropriate boxes.
Click “Clear now.”

Safari (on Mac):

Open Safari and click “Safari” in the top left.
Select “Preferences” and go to the “Privacy” tab.
Click “Manage Website Data.”
Select “Remove All” or choose specific entries.
Confirm with “Remove Now.”

These steps will help you efficiently clear cache and cookies and resolve potential browser issues.

Trouble uploading documents

If you are having trouble uploading your documents, you can try the following troubleshooting steps:

Check file size and format
Make sure the files do not exceed the allowed size and are in the correct format, such as PDF, JPG, or PNG.

Check your internet connection
Ensure that your internet connection is stable. A slow or interrupted connection can significantly affect the upload process.

Update or switch browser
Check if your web browser is up to date. If necessary, try using a different browser to complete the upload.

Clear cache and cookies
Clearing cache and cookies can often resolve upload issues. Follow the instructions in the previous FAQ to clear cache and cookies.

Rename the file
Save the file with a simpler name without special characters and try uploading it again.

By following these steps, many common issues can be quickly resolved, ensuring that the document upload runs smoothly.