Questions? We Have Answers!

Explore our FAQs – your first stop for quick answers and solutions. Here you’ll find helpful information and guides to help you resolve your concerns independently. Save time and find exactly what you need right away!

What is the Unzer Self-Onboarding (USO) Process?
The USO process is a self-service interface that enables new merchants to order e-commerce payment products and provide the required KYC information for onboarding registration on the UnzerOne platform.

How do I start the onboarding process with Unzer?

First Contact: Contact our sales team to find the best payment solution for your business. We look forward to personally informing you about our products and pricing. Simply fill out our contact form under Contact Unzer Sales – Unzer, and we will get back to you as soon as possible.

Account Created? Here’s What’s Next
Ready for the next step? Here’s how it continues!

Account Creation and Document Submission:
After creating your account, you have 7 days to submit all the necessary documents at any time of day. This is the first step toward a successful partnership!

Review and Access Data:
Our experts will carefully review your documents. Once everything is confirmed, you will receive the technical access data for our interface. Please be patient, as we want to ensure everything is perfect.

Welcome to Unzer! We greatly appreciate your interest in our platform. While we carefully review your application, we look forward to exploring the opportunity of working together and helping you unlock your full business potential.

Registration Incomplete?
No worries, we’ll guide you through the next steps!

We’re excited that you’ve chosen us! To complete your registration and get started, here are some simple steps to help you along the way:

• Check your details: A quick review of your entries can help spot small errors. Are all fields complete and correct?

• Upload documents: Make sure all required documents are clear and in a supported format. If you have questions, we’re here to help!

• Stay informed: Watch out for our emails or notifications that may inform you about further steps. Also, remember to check your spam folder in case our messages end up there.

Your progress matters to us, and we’re here to make the process as smooth as possible. Together, we’ll get it done!

Registration Help

• Check your registration:
  Make sure you have completed all steps in the USO portal. Ensure all required fields are filled in and the necessary information submitted.

• Re-register:
  If the registration was incomplete, try again. Log in to the USO portal and check that all information has been entered correctly.

• Check confirmation email:
  Look in your email inbox for a confirmation email verifying the completion of your registration.
  If you haven’t received an email, this could indicate that the registration was incomplete.