The purpose of the transfer is incorrect, what should I do?

If the Short-ID (xxxx.xxxx.xxxx) is not entered as the purpose of payment when using the payment method prepayment or invoice purchase, the system cannot automatically assign the payment. Manual intervention is required.

To start the process of manually assigning the payment, please proceed as follows:

Log in to Unzer Insights.

Go to the "Invoices" section.

Select the relevant case by clicking on the transaction.

You will be taken to the respective order and can fill out the contact form.

The following information is strictly required:

Transfer slip or account statement

Both the purpose of payment and the date must be clearly visible!

If you are unable to send us a transfer slip or account statement, at least the following data is required:

Date of transfer

Entered purpose of payment

Amount of the transfer

Sender

Alternatively, you can send us an email 

with the above-mentioned data and the transaction's Short-ID

to support@unzer.com.

The transaction will appear as a payment received in Unzer Insights after manual assignment.