Is the payment fraudulent?

Fraudulent intent cannot be generally determined based on specific parameters; each case must be considered individually.

Our risk checks can help limit and minimize potential risks. However, you as the merchant still have a duty to cooperate. If you suspect that a payment may be fraudulent, feel free to contact us.

In general, the following procedure is recommended in cases of suspicion:

1. Open the detailed order view in Unzer Insights under "Orders"
2. Check the plausibility of the data (bank country, address, IP country, email address). Geographical inconsistencies or meaningless email addresses can be an indication of fraudulent behavior.
3. If your suspicion persists, please contact us via the contact form.