I haven’t received my order yet – what should I do?

If your order has not arrived after an extended waiting period, please contact the merchant directly. They can check the shipping status and provide you with more details about your delivery.

If you have already received a payment reminder or need an adjustment to your payment due date while the issue is being resolved, we are happy to assist you. Simply reach out to us – we’re here to help.

You can also manage your request conveniently via our Customer Portal:
https://customer.payolution.com/consumer/authentication/start