Payment Reminder (Dunning Notice)

Why have I received a payment reminder?

You have received a payment reminder because there is still an outstanding balance on your customer account or because a payment could not be processed or allocated correctly.

What should I do now?

Please check whether the relevant invoice has already been paid. If the payment is still outstanding, please settle the amount and include the payment reference provided.

I have already paid. Why did I still receive a reminder?

Your payment and the reminder may have crossed in transit. If you have already paid and continue to receive reminders, please contact our Customer Service team and provide proof of payment.

What happens if I do not pay the reminder?

If the outstanding balance remains unpaid, additional reminders may be issued, and the debt may be transferred to a collection agency for further processing.

I believe the reminder is incorrect. What can I do?

Please contact our Customer Service team and provide your customer or invoice number, along with a brief description of the issue.

Who can I contact if I have questions?

Our Customer Service team will be happy to assist you with any questions regarding payment reminders and outstanding balances.