Having trouble with your MOTO transactions?

Modified on Wed, 28 Jan at 11:28 AM

Are you experiencing difficulties with your MOTO transactions?

Due to new legal requirements, we can now only offer MOTO payment processing via Unzer Insights. This change is necessary to comply with regulations governing this payment method and to ensure that all transactions meet current legal standards.

We understand that these changes to MOTO payments may raise questions and concerns. You can trust that we are here to support you throughout this transition. If you encounter any challenges during the process, please don’t hesitate to reach out. Unzer is here for you.

In this guide, you’ll find comprehensive information and practical solutions to help resolve common issues with MOTO transactions.

Do you already have access to Unzer Insights?

Access to Unzer Insights is one of the requirements for processing MOTO payments. If you do not yet have access to our portal, please contact us via this contact form:

Do you see the "Add Order" functionality in the top right?

Once you are logged into Unzer Insights, you should see the "Add Order" button in the top right under "Orders". This function opens the editor for manual entry of MOTO payments.

If this button is not visible in your view, please contact us using this contact form: