How can debt collection cases be reversed or closed?

Debt collection reversals

If you wish to make adjustments to claims that are already in debt collection, you can do so in Unzer Insights via the "Claim Submission" process.

How to access the claim submission:

Log in to Unzer Insights.

Go to the "Invoices" section.

Select the relevant case by clicking on the transaction.

You are now in the respective order and can select the claim submission option.

The following scenarios can be distinguished in the claim submission:

The customer has returned the order in full or in part.

The customer has paid the merchant directly.

The customer has already paid for the order.

General inquiry

We review the cases internally and forward the corresponding updates to the debt collection agency so that the case can be adjusted.

"The customer has already paid for the order" is used when the end customer has paid the claim to us. Please upload the corresponding proof of payment.

Go to Unzer Insights