Notes on Terminal Setup and Connection

1. Network

Please ensure you have a stable network connection. Ideally, do not use a hotspot; instead, use a fiber connection or a business line from your provider.

2. IP Address and Wi-Fi

Before we can connect your terminal, you must ensure that you have a fixed (static) IP address. Please contact your internet provider to arrange this and make the necessary settings. We do not configure these settings for you.
Additionally, please make sure that your terminal is connected to the same Wi-Fi network as your iPad.

3. Finding the IP Address in the App

If you are looking for the IP address of the terminal connected to your iPad, you can find it in the app settings. Open the POS app, tap the three lines in the bottom left corner, and go to Settings. Select Terminals and then choose the terminal that is displayed. In the screen that opens, you will see the terminal IP address at the very top.

4. Am I still connected to my terminal?

To check whether you are still connected to your terminal, open the POS app, tap the three lines in the bottom left corner, go to Settings, and select Terminals. The terminal you have (or had) connected to will be displayed.
If the status next to the terminal says logged in, you should be connected. If it shows logged out, please tap on the terminal field once and log in again.

5. Local Network

If you are experiencing problems with your terminal, you can always check whether the local network access is enabled. Exit the POS app and open the tablet settings. Scroll down the menu on the left until you find Tillhub. Tap it and enable the toggle for Local Network.

6. What can I do if the connection between the POS app and the terminal is interrupted?

• Check whether your terminal is still logged in (see point 4).
• Check the IP address in the app settings (see point 3). If it is displayed in red, the terminal’s IP address has changed and must be reconnected. Normally, a new IP address will be suggested automatically. If not, please contact your provider or call us directly.
• Check whether your Wi-Fi is working by opening a website in Safari.
• Make sure that the local network is enabled (see point 5).

If you have checked all of the above and the issue persists, please contact our support team.

7. Restarting the iPad

 To restart your tablet, press and hold the Home button and the top button at the same time until the Apple logo appears.