Ingenico - Running Diagnostics

Diagnostics

Diagnostics include all the necessary information for handling payment processing.

Contents of Diagnostics

• Receipt text
• Payment types
• Card acceptance
• Payment authorizations

Sometimes it is necessary to load the diagnostics manually after changes. Here we show you how to load the diagnostics.

Number of Diagnostics

1. Extended Diagnostic

2. Configuration Diagnostic

3. EMV Configuration Diagnostic

1st Diagnostic - Function Code and Password Entry

Step 1: Fig. 1

Please press the F key at the bottom left of the keypad repeatedly until you see the function code on the display. Then enter the number 9.

Step 2: Fig. 2

Please enter your 5-digit cashier password and confirm the entry with the green OK button.

Extended Diagnostic

Please confirm the Extended Diagnostic with the green OK button or the green button on the display.

A printout will be created. The success should be confirmed here.

2nd Diagnostic - Function Code and Password Entry

Step 1: Fig. 1

Please press the F key at the bottom left of the keypad repeatedly until you see the function code on the display. Then enter the number 421.

Step 2: Fig. 2

Please enter your 5-digit merchant password and confirm the entry with the green OK button.

Configuration Diagnostic

Please confirm the Configuration Diagnostic with the green OK button or the green button on the display.

A printout will be created. The success should be confirmed here.

3rd Diagnostic - Function Code and Password Entry

Step 1: Fig. 1

Please press the F key at the bottom left of the keypad repeatedly until you see the function code on the display. Then enter the number 422.

Step 2: Fig. 2

Please enter your 5-digit merchant password and confirm the entry with the green OK button.

EMV Diagnostic

Please confirm the EMV Diagnostic with the green OK button or the green button on the display.

A printout will be created. The success should be confirmed here.